Delivery and Returns
The shipping cost is usually borne by the customer, however the amount to be paid depends on the value of the order and the location / country to which you want it to be delivered.
. Shipping to mainland Portugal: value € 3.5 and free for orders over € 39;
. Shipping to Madeira and the Azores: value € 3.5 and free for orders over € 39;(except bicycles and tricycles and other marked items, in this case we appreciate the contact via email firstname.lastname@example.org to calculate the shipping cost).
. Shipping to mainland Spain: € 3.5 and free for orders over € 59;
For Shipments to the rest of the world please contact us at email@example.com for an estimate
Shipments are made from Monday to Friday, orders placed on Saturdays, Sundays and holidays will be dealt with on the following business days.
Mimo.cool does not deliver to PO Boxes, in case the address is not a home, office, or do not have a person to receive the order, it will be rejected.
If the customer is not completely satisfied with his purchase, he has 15 days to return the product without additional costs. To proceed with the return, the customer must comply with the following steps:
. Deadline: return must be made within 15 days after the date of order receipt.
. 1st step: to proceed with the return, the customer must contact us by e-mail: firstname.lastname@example.org;
. 2nd step: delivery can be made at the store or sent to: MiMo Kids Concept Store, Rua Senhora da Luz, 141 4150-696 Porto;
. the returned products must not show signs of use or be damaged; labels, original packaging, accessories, as well as instruction books must be intact;
. shipping costs will not be refundable;
. in the event that an order arrives in bad condition, showing visible signs of damage to the packaging on shipment, the customer must report the incident with images, shortly after receipt to email@example.com.
The shipping cost of the return is borne by the customer. Upon receipt of the product and careful analysis of its condition, Mimo.cool will refund the amount in the same payment method used by the customer. The crediting of the amount returned to the buyer's account will have a period between 8 and 14 days, different for each banking institution.
Exchanges in the online store are possible by returning the item and making a new purchase. Any additional information, please contact us by email: firstname.lastname@example.org.